Returns & Refunds
How returns, cancellations and refunds work for Optimal Health equipment and services.
Last updated: June 2026
Commercial equipment
Our equipment is supplied to businesses for commercial use. Because installations are often specified, configured or commissioned for a particular site, returns are handled on a case-by-case basis as set out in your order confirmation.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. Where work has already begun (for example bespoke configuration, scheduled delivery or installation), reasonable costs incurred may be payable. The cancellation window and any charges will be confirmed in your order documentation. Detail to be confirmed by the client / legal review.
Faulty or damaged goods
If equipment arrives damaged or develops a fault, contact us promptly. We will arrange inspection, repair, replacement or refund as appropriate and in line with the manufacturer's warranty and your statutory rights.
Items that cannot be returned
- Equipment that has been installed, commissioned or used, except where faulty
- Bespoke or made-to-order configurations
- Consumables and skincare solutions once opened, for hygiene reasons
Refunds
Where a refund is due, it will be made to the original payment method within [number] days of us agreeing the return. Detail to be confirmed by the client / legal review.
Consumer rights
If you are buying as a consumer rather than a business, you may have additional rights under UK consumer law, including the Consumer Rights Act 2015. These terms do not affect those rights.
Contact
You can reach us on 01325 360900 or via our contact form.